Automatic refunds if a tech can't make it in 48 hours.

When a customer books a repair job on our site, they pay upfront. But we don't keep that money if nobody steps up to do the work. If 48 hours pass and no tech has accepted the job, the customer gets a full refund automatically. No waiting, no phone calls, no arguing.

This protects the customer and keeps the system honest. A tech knows when he accepts a job that he's committing to show up. The customer knows their money is safe if the work doesn't happen. It's simple and fair on both sides.