New Services · NPC Fix
Computer repair that starts before the technician arrives.
Call with a problem. Our technician sees your computer on their phone and diagnoses it right away.
New here? NPC Fix is our remote support app: we connect to your computer over the internet and fix it, no house call needed.
By The Shop · Dispatch from Alice · 1 min read

We run a computer repair shop in Alice. When you call with a broken computer, our technician can now look at your machine through an app on their phone while you're still on the call. They see your screen in real time. They can spot the problem without you having to describe every detail.
This saves time. You tell us what's wrong. We see it ourselves. If it's a quick fix we can handle over the phone, we do it right then. If your computer needs someone to come to your house and open it up, we already know what we're walking into. Either way, you get answers faster.
The app also checks your computer's basic health first, like checking if it's running slow or if there are obvious problems. Simple stuff gets caught right away. We're still working out the rough spots, but it's working solid so far.
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