Customers are charged when they book, not when a tech accepts.

When you book a repair, you pay right then. The money is collected, the job is confirmed, and a technician gets an offer to take it. If the tech accepts, they show up and do the work. If they don't, the job goes to someone else.

This means you're not hanging around wondering if someone's going to take your job. It's booked. It's paid. It's happening.

The tech never sees the money side. They see the repair, they set the time, and they show up. That separation keeps things clean on both ends.