Field technicians can report problems from the job site.

If you're a technician out on a job and you run into something that needs support, you used to have to remember it, get back to the office, and report it later. Now you can report it on the spot using your phone and your job number. It goes straight to the support team.

It's faster for you and faster for whoever handles it because it's reported while the job is fresh in your head.