Only available techs show up for direct contact.

We run a directory where you can find local computer repair shops and techs. If someone hasn't signed up and said they're ready to take calls, their phone number doesn't show and the Call button stays hidden. You only see people who are actually ready to work.

It sounds simple but it cuts down on dead numbers and techs who aren't checking messages. You call, someone picks up. That's the whole point.