For Businesses · NPC Fix
Remote support setup got simpler for customers.
get help faster. we made it easier to start.
New here? NPC Fix is our remote support app: we connect to your computer over the internet and fix it, no house call needed.
By The Shop · Dispatch from Alice · 1 min read
When a customer calls in and needs support, the first thing they do is run the installer. We just made that process shorter so there are fewer steps and fewer ways it can go wrong. If something does go wrong, you see it right away instead of it failing silently.
This matters because the moment someone decides to call for help is the moment they're frustrated. Every extra step you add is another reason they might hang up and call someone else. We cut it down to what actually has to be there.
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