Renters can describe repair needs by voice.

When a tenant needs a repair, they don't always want to sit down and write it all out. We built a phone line that lets them call and describe the problem. The shop gets a recording of what they said, and there's a clear description of what needs fixing.

This works especially well for older folks or anyone who'd rather talk than type. The tenant gets a phone number, calls it, and speaks into their phone. The shop gets a recording of what needs fixing and when the tenant is available.