the bot now asks for your address and what's broken before it books the call.

Curious. Helpful. Not a robot. Sounds like a person who knows what they're doing.

By The Shop · Dispatch from Alice · 1 min read

The AI that answers your phone changed how it talks. It stopped sounding like a help-desk robot. Now it sounds like a curious diagnostician.

Before, it said things like 'Can I help you.' Now it asks real questions. What's broken. When did it break. What have you tried. It listens like a person who knows the trade.

This matters because people call a repair shop to talk to a person. When the AI sounds like a robot, they get frustrated. When it sounds like someone who understands the problem, they relax. They tell you more. You get better information.

The screener uses different greetings so it doesn't sound canned. It varies the way it asks questions so calls feel natural.