The phone helper talks like a person.

The Screener answers calls when you can't. It used to greet people with the same stiff line every time. Now it sounds like someone who actually wants to help and is listening to what they need.

A caller describes a problem and The Screener asks follow-up questions like a real tech would. It's not trying to sound human. It's trying to understand what you need so you get better leads when you call back. The greeting rotates too, so it doesn't feel like a script.