Website leads from the local directory go straight into your system.

When someone fills out the contact form on the local directory and asks for a quote or a callback, that lead used to get sent to a separate email or notification. It goes straight into your work queue. One place to see all your work, whether it came from a phone call, a website form, or anywhere else.

This means you're not checking email and a Telegram and your phone all at once. Everything is in the queue where you already look. The lead gets a ticket number. It stays organized.

It's a small change that saves time and keeps things from falling through the cracks.