When you take a job, you pick when the tech shows up.

We run a job board for service techs in South Texas. A tech used to have to wait for somebody to check availability before he could tell a customer when he'd be there. That's gone. You accept the job, you pick your time slot, and the system confirms it with the customer right away.

This cuts the back-and-forth in half. A customer doesn't sit wondering if the tech is actually coming. The tech doesn't burn an hour waiting for a callback. You both know the time before the call even ends.

It's the kind of thing that sounds small until you're the one holding the phone.