You get your money back if a tech accepts a job and never shows up.

You book a repair and pay upfront. A tech accepts the job. If you two never actually meet and the tech doesn't reschedule, your money comes back to your account.

The booking system tracks every accepted job with a timer. If the tech doesn't show and doesn't reschedule, the refund processes automatically. You don't call anyone. You don't fill out a dispute form. It just happens.

This is the only way to make upfront payment fair. You get your money back if the deal falls through.