Your tech picks how to reach you.

When a job comes in that matches a tech's skills, he can see it in the scheduling system and then pick how he wants to reach the customer. Call. Email. Text. His choice.

This gives the tech control. Some customers prefer email. Some want a call. The tech knows his customer base and he can reach out the way that works best. We don't force one path for everyone.

It's a small thing that makes the work feel less like a machine and more like a real person managing his own schedule.