brief shows stuck calls.

See which calls dropped because you were too busy. Fix it tomorrow.

By The Shop · Dispatch from Alice

Some days you're slammed. Calls come in faster than you can pick them up. When you're really busy, some calls just don't get answered.

The morning brief now shows you those dropped calls. Right at the top. Ranked by which ones mattered most. So you can see the pattern. Maybe you were busy at 2pm every day. Maybe you need to hire someone for that slot. Maybe you need a screener.

It's not a blame thing. It's a planning thing. You can't fix what you don't see. Now you see it.

The data lives in the lead pulse. Same place you check your other numbers every morning.