Technicians don't see your phone number.

When a technician takes a job, they see what's wrong with the device, where to go, and what time to show up. They don't see your phone number. We keep your contact info separate so there's a layer between you and people you don't know.

This is a privacy thing. You don't know these people. There's no reason they need your number in their phone. We handle the communication so your number stays with us.

It's a small detail but it matters. If a technician leaves and goes somewhere else, they don't have a list of customers they used to work with. You booked a repair with us, not with them.