We hear your whole story, not just notes.

A lot gets lost in translation. You call with a problem. Someone writes down what they think they heard. The tech reads those notes and guesses about the rest. We're working on ways to cut down on that.

We're building a feature so when a technician gets assigned your repair job, he can listen to the actual recording of your call. He hears your tone, the exact words you used, what you were worried about. He's not just working from a summary someone else wrote.

It cuts down on misunderstandings and saves time on the phone figuring out what the job actually is. The tech shows up knowing what he's dealing with because he heard it straight from you.