Know parts to order.

A customer books a screen repair. The ticket hits your system. You see which part number you'll need. You have it ready when they walk in. No guessing. No "oh, we need to order that." No second trip.

This works because the ticket system pulls from what you've fixed before. It's a small detail that saves you time and makes the customer experience feel like you know what you're doing. Because you do.

One less thing to think about when the shop is slammed.