For Businesses · NPC Fix
Remote support works smoother.
We reworked the connection so techs spend less time waiting.
New here? NPC Fix is our remote support app: we connect to your computer over the internet and fix it, no house call needed.
By The Shop · Dispatch from Alice · 1 min read
Remote support over the internet used to feel sluggish. A tech would click something and wait a half-second for the screen to catch up. That kills productivity. We spent the last month reworking the whole connection and how clicks get processed.
The handoff from setup to actual support is cleaner. No dead ends, no restart loops. A tech can get to work faster.
It's the kind of thing nobody notices until it's broken. Now it just works.
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