New Services · NPC Fix
Your computer gets fixed without a truck visit.
We fix your Windows computer over the internet.
New here? NPC Fix is our remote support app: we connect to your computer over the internet and fix it, no house call needed.
By The Shop · Dispatch from Alice · 1 min read
When your Windows computer breaks, the old way meant waiting for a truck. Now you can let us in remotely and we fix it while you watch. You install a small app, give us permission, and we can see your screen and fix the problem without leaving our shop.
The app handles the hard parts: it keeps the connection safe so nobody else can see your screen, it makes sure we only do what you allow, and it can restart your machine safely if we need to. You don't need to understand any of it. You just run the installer and give us permission.
This saves you a service call fee and time off work. For us, it means we can help more people faster. The app is live now and ready for Windows machines.
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