Privacy Policy

When you send our lead form, we collect the name, phone number, and any optional fields you fill in (email, ZIP, and a short description of what you need). We also save the page you sent it from, the time, and a one-way scrambled (hashed) version of your IP address to stop spam and abuse.

When you call one of our published phone numbers, the call goes through a tracked line that records the audio so we can follow up and check service quality. We capture the calling number, the time, how long the call lasted, and the recording.

If you are a service pro, you can sign in with a one-time link we email you. There is no password. We keep your email and a short sign-in session so you can see your dashboard.

When an employer posts a job, we keep only what the employer types in (see the Job board section below). We do not collect anything about job seekers.

To answer your request and connect you with a local service provider in the Coastal Bend.

To show the providers who pay for a routing slot how many real calls and leads their category and city get.

To improve our coverage, how fast we respond, and how we route calls and forms.

We use one needed cookie to keep a signed-in pro logged in, and we save your light or dark theme choice in your browser. That is it.

We do not use advertising or cross-site tracking cookies. We do not use Google Analytics, Facebook Pixel, or similar trackers on our public pages.

We do use open, machine-readable standards (sitemap.xml, llms.txt, and JSON-LD) so search engines and AI assistants can understand and recommend our pages.

When an active routing partner holds the category and city you matched, we forward your form or tracked call to them. That partner agrees to use it only to answer your request. When no partner holds the slot, NPC holds your message and follows up to line up a local pro.

We do not sell or rent your contact information. We do not share your data with marketing brokers or list buyers.

We may share information if we are required to by valid legal process under Texas or federal law.

A few trusted services help us run NPCLocal. They only handle what they need to do their job: Stripe for payments (see Payments below), an email provider for notifications and the pro sign-in link, OpenWeather for the local weather on our homepage, and Cloudflare for security and to help block spam.

These companies process data for us under their own terms. We do not let them use your information for their own advertising.

Pros and employers who pay a fee check out through Stripe. Stripe handles the card details. We never see or store full card numbers.

Lead form submissions are kept during the active follow-up window (usually 90 days), then only aggregate counts remain.

Call recordings are kept for 90 days for review, then deleted.

Aggregate, non-identifying counts (calls per category, per city, per month) may be kept for as long as we need them for operations and reporting.

Texas residents and people in other states have rights over their personal data, like the right to see it, fix it, or delete it. We explain those rights and how to use them on our Data Rights page.

You can ask us to delete your lead record or call recording at any time. Email admin@northpointcomputers.com with the subject "Privacy Request" and the phone number you used.

You can tell a routed provider to stop contacting you during the call, or reply STOP to any message.

You can leave the optional form fields blank. We need the required fields (name, phone, urgency, and a short description) to send a provider. Without them we cannot respond.

We use normal, up-to-date security, including HTTPS so your connection is encrypted. We store lead data in files that are not public, and we limit who can reach them. No website can promise perfect security, but we work to keep your information safe.

NPCLocal is for adults looking for local services. We do not knowingly collect information from children under 13. If you think a child has sent us information, email admin@northpointcomputers.com and we will delete it.

We link to other websites, like our sister tools and the providers we route to. Those sites have their own privacy policies. We are not responsible for them.

When an employer posts a job, we store only what the employer sends: the post text (word for word, unedited), the city, the optional category and pay range, the contact method they chose, the employer name, and the billing email used to pay the posting fee. We store a one-way hash of the poster's IP to stop abuse.

We do NOT collect or store anything about job seekers. There are no applicant accounts, resumes, Social Security numbers, or applications on NPCLocal. When you reply to a job, you contact the employer directly through the method they listed. That exchange does not pass through us.

Reported posts are reviewed and may be removed. The posting fee is handled by our payment processor (Stripe). We never see full card numbers.

We may update this policy as the service grows. The date at the top shows the last meaningful change. Big changes will be summarized at the top of this page.