Billing, Cancellation, and Refunds

A routing slot is one line of work in one town. While you hold it, the calls and form leads from that NPCLocal page route to you and to nobody else. One pro per line of work, per town.

You are paying for the routing, not for a promised number of calls. We show you the real demand on a slot before you buy, and we do not open paid checkout on a slot until it has proven contacts in the last 30 days. We never sell a slot on page views.

Slots bill monthly through Stripe. Your card stays on file and the next month charges automatically on the same day each month, so there is no invoice to chase and nothing to remember.

We never see or store your full card number. Stripe handles the card and we only keep the subscription reference.

There is no setup fee, no contract, and no minimum number of months.

You can cancel any time. There is no cancellation fee and you do not have to give a reason.

Email us and we cancel the subscription in Stripe. Your slot keeps routing to you through the end of the month you already paid for. After that the slot goes back on the market and calls stop routing to you.

We do not bill you again after you cancel.

If your card is declined, the slot pauses. While it is paused, calls from that page stop routing to you, and we do not hand your slot to somebody else while we wait.

As soon as the payment goes through, the slot turns back on by itself. Nothing else is needed from you.

The monthly fee pays for that month of exclusive routing, so a partial month is not refunded by default. Cancel whenever you want and you simply are not billed again.

If the routing was broken on our end, we make it right. That means the number did not ring you, the calls went somewhere else, or the slot was down and we did not tell you. Email us with the dates and we refund that month.

We would rather refund you than argue about it. If the slot did not do what we said it does, tell us.

A free listing costs nothing and there is nothing to refund. You can ask us to take it down at any time.

Job posting fees are a separate one-time charge and are covered in the Terms of Service, not by this page.